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Demystifying game account transaction fraud: pretending to be a customer service to change the tie and pull the black, the game company is lying down



“Tens of thousands were cheated for buying game accounts at high prices,” and “men selling game accounts maliciously retrieved them after receiving money.” In recent times, fraud cases involving game account transactions have frequently appeared.With the development of the online game industry, some new players, in order to upgrade and obtain equipment as soon as possible, do not hesitate to directly purchase mature game accounts with krypton gold; and other old players who have invested a lot of time and energy in them are looking forward to selling their accounts at high prices.

According to media reports, the current game account transactions mainly rely on three methods: the official online trading platform represented by Netease Zangbaoge, the third-party online trading platform represented by trading cats and Tao Mobile Games, and private transactions. However, the number of official platforms is small and fees are charged, so most transactions will be conducted on third-party platforms.

This gave birth to a large number of criminals who used the excuse to buy and sell accounts, and after the completion of the transaction, the account was exchanged and retrieved to carry out online fraud. What’s more, some people use “customer service” to commit gang crimes, induce the transaction target to the social platform, and leave after defrauding the so-called deposit and transfer fee.

Luo Qing, a lawyer from Beijing Zhongwen Law Firm, believes that the game account is a personal virtual property. The “buyer” defrauded the game account in the name of “buy” for the purpose of illegal possession, and did not pay the corresponding market consideration. It is a typical fraud. For those with transaction needs, it is recommended to choose a formal trading platform, and keep the communication chat records, the text of the transaction process, recordings and other relevant evidence during the transaction. If you accidentally encounter a fraud, you can choose to report it.

Fake customer service online fraud

Game account transactions have formed a larger market.

On July 30, the “China Game Industry Report” jointly issued by the Game Working Committee of the China Music and Digital Association (GPC) and the China Game Industry Research Institute showed that in the first half of 2020, the actual sales revenue of the Chinese game market reached 139.493 billion yuan, a year-on-year increase 22.34%. Among them, the actual sales revenue of mobile games reached 104.673 billion yuan, a year-on-year increase of 35.81%.

For players who have invested a lot of money and time in the game, once they lose interest in the game, or can no longer invest time in it due to work or life reasons, it has become a more common practice to conduct game account transactions. select.

According to the public data of Tao Mobile Games, in December 2019, the transaction volume of the King Glory account alone reached 7.65 million yuan, and the number of orders exceeded 10,000. The value of the account is also mixed. In the trading cat platform, the maximum price of an account of Fantasy Westward Journey is 120,000, and there are several accounts with a price of 1 million.

Demystifying game account transaction fraud: pretending to be a customer service to change the tie and pull the black, the game company is lying down 1

Scammers have targeted the account trading market.

“If it’s on the trading cat platform, it’s better to deal with it. Because there are records, this kind of private scammers don’t even know who they are, and now they can’t chase them back.” Xiao Wang exclaimed in an interview with Radar Finance.

Xiao Wang sold his account on the trading cat platform, and the other party falsely claimed to be the buyer and asked Xiao Wang to transfer to the QQ platform for trading. Later, during the QQ conversation, he sent a link to Xiao Wang and said that there would be customer service personnel to contact Xiao Wang.

“Customer service” stated that a “secure transfer fee” is required for game account transactions to prevent Xiao Wang from maliciously retrieving his account during the transaction. It also stated that this is an official transaction process. When Xiao Wang agreed to submit the transfer fee, the customer service asked again that he needed to pay a deposit to handle the security compensation business, and said that within 5-10 minutes after ensuring a secure transaction, the system will refund the entire amount of the sale of the account + the security transfer fee + the deposit.

“The money was hacked in the past, and the order transactions on the trading cat did not show success. At first, I didn’t want to give the money, but the other party kept urging it to pass it. Now the money is gone.”

Based on the information provided by Xiao Wang, Radar Finance found the Weibo of “Onmyoji Anti-fraud Homepage”, which gave a detailed picture of the whole process of communication between a seller and “customer service”.

Demystifying game account transaction fraud: pretending to be a customer service to change the tie and pull the black, the game company is lying down 2

It is worth mentioning that, after searching the transfer record through WeChat, the name of the merchant accounted is Beijing Changyou Times Digital Technology Co., Ltd. According to Tianyan Check, the company was founded in 2007 with a registered capital of 10 million yuan. It is a subsidiary of Sohu. It has developed games such as “Tianlong Ba Bu” and “Sword Fighting Legend”.

Demystifying game account transaction fraud: pretending to be a customer service to change the tie and pull the black, the game company is lying down 3

Radar Finance called Beijing Changyou Times Digital Technology Co., Ltd. as a victim, and the staff responded that the matter had nothing to do with the company.

“You may have encountered telecommunications fraud. The common method used by scammers is to induce customers to conduct transactions on private domains on trading cats or other third-party platforms, and then provide links and ask the other party to show verification codes and other information. Was drawn away.” The staff member said.

In this regard, Lawyer Luo Qing said that based on the analysis of the above case, the scammer pretended to sell his account and defrauded the victim’s trust in the name of the customer service of the trading platform. The victim mistakenly believed that the object of the transfer was the trading platform or the person selling the account. , Remitted the money to the designated account provided by the other party. Because the online game company does not know about it, it does not need to bear criminal responsibility for the crime of fraud.

“However, online game companies should still perform reasonable prompting obligations in the game, such as the contract terms of the registered account, setting reminders in the game, etc., if the appropriate management and prompting obligations are not fulfilled, the victim can also ask the company involved to bear certain Civil liability.”

In addition to social platforms such as WeChat, scammers may also directly use SMS to divert traffic for “customer service”.

Xiao Chen posted his Fantasy Westward Journey account on “Trading Cat” in August this year, at a price of 2,999 yuan. It didn’t take long for buyers to come to consult and keep prices down. “This liar made me feel that he is a normal buyer by counter-offering,” Xiao Chen said.

During the conversation between the two, they asked Xiao Chen for a mobile phone number, and then sent a message saying that he had taken a photo of his account, and at the same time Xiao Chen received a text message.

Demystifying game account transaction fraud: pretending to be a customer service to change the tie and pull the black, the game company is lying down 4

The picture provided by Xiao Chen shows that the text message was not officially sent by the game account trading platform. However, Xiao Chen, who was eager to sell his account, didn’t notice this for a while. “I wanted to go to customer service at the time, but the manual entrance of the trading cat software was very difficult to find. In addition, the scammer kept urging me to ship the goods, so I just clicked the link in the text message.”

After clicking the link, the “customer service staff” who claimed to be “Maomao” began to ask Xiao Chen for the account password and SMS verification code. After Xiao Chen sent out the question “hasn’t this information been filled in before?”, the “customer service” said this It is to confirm that I am operating.

After confirming the information, the “customer service” asked Xiao Chen to remove the product to avoid being bought the second time. After reading the App, Xiao Chen found that there was no trace of the transaction, and then noticed the message sender’s situation, and then realized that he was be cheated.

Demystifying game account transaction fraud: pretending to be a customer service to change the tie and pull the black, the game company is lying down 5

When I went to log in to the account again, Xiao Chen found that his password had been changed and had to contact the game customer service to embark on the road of appeal.

“I was watching the stock market and was absent-minded about selling numbers. I wanted to solve it quickly. In addition, I was really not familiar with the trading cat platform. A series of coincidences pitted myself into it.” Xiao Chen said regretfully.

Change the tie to get back one-click blackout

In account transaction fraud, another major method is to use the account retrieval function for fraud.

On September 11, the People’s Procuratorate of Jingjiang City, Jiangsu Province announced a criminal verdict. After investigation, the defendant Sun Youwen pretended to sell his WeChat accounts bound to game accounts such as “Peace Elite” through the “Trading Cat” game trading platform on January 19, 2020. After receiving the transaction funds from the other party, he used the WeChat account to retrieve them. The function obtains the above-mentioned account number and other methods to implement online fraud, defrauding Gu of 10,500 yuan.

Demystifying game account transaction fraud: pretending to be a customer service to change the tie and pull the black, the game company is lying down 6

Coincidentally, the People’s Court of Wanquan District, Zhangjiakou City, Hebei Province found out after a trial on September 7 that the defendant Wang Senbo sold his Fantasy Westward Journey account to Yan at the end of January this year at a price of 9,000 yuan on the “Trading Cat” platform. After the transaction was completed Yan changes the game account to his mobile phone number.

However, on February 3, a few days later, Wang Senbo appealed to the OPPO platform on the grounds that the game account was stolen, and on the same day he retrieved the game account sold to Yan. After modifying the bound mobile phone number and password, Wang Senbo blocked Yan’s WeChat account, causing Yan to no longer be able to use his game account normally.

In the end, Sun Youwen was sentenced to 8 months’ imprisonment with one year’s probation and a fine of 5,000 yuan; Wang Senbo was sentenced to 6 months’ imprisonment with one year’s probation and a fine of 2,000 yuan.

The peculiarities of binding a mobile phone number or WeChat account to a game account gives criminals an opportunity. In addition to buyers, sellers also face risks in the transaction process.

In another case, Peng and Hou met in the trading cat. After discussion, the two decided that Peng would purchase Hou’s CF crossfire account at a price of 23,000 yuan.

However, Peng then used the identification video of others he obtained in Baidu Tieba to send to Hou, defrauding Hou’s trust. In the end, Peng, who successfully obtained the account, did not perform the 23,000 yuan transaction previously agreed with Hou, but directly deleted Hou’s QQ account.

The court decided that Peng was sentenced to one year in prison, suspended for one year and six months, and fined 20,000 yuan.

Complaints are difficult to find high-level customer service

After a fraud occurs, the platform is the last protection for the victim, but it is difficult for the victim to contact the platform.

According to public information, the trading cat is a game trading platform of Alibaba Interactive Entertainment, which belongs to Guangzhou Trading Cat Information Technology Co., Ltd. After the official launch on July 6, 2013, it mainly provides game currency, equipment, account and other game transaction services for popular mobile online games. The transaction covers domestic IOS, Android and other mainstream mobile operating systems, as well as multiple game channels such as UC, 360 and 91. Login account.

At present, the number of complaints on the Black Cat Complaint Platform and the Ju Complaint Platform has reached 35,305 and 7,904, respectively. In comparison, the number of complaints on Tao Mobile Games, which is also a third-party game account trading platform, has been reported on the two platforms. There were only 7602, 2137, and 5173 complaints were 1425 and 614.

In the red and black list of black cat complaints, the trading cat has been ranked second on the weekly list. It is worth mentioning that Taobao, Tmall, Xianyu, Tmall Supermarket and Fliggy, including trading cat, among the top eight are all Ali products.

Demystifying game account transaction fraud: pretending to be a customer service to change the tie and pull the black, the game company is lying down 7

In addition, Radar Finance conducted a search on the China Judgment Document Network with the keyword “trading cat”, and retrieved a total of 151 documents, spanning from 2015 to present, covering more than ten provinces including Hebei, Shanxi, and Jiangsu. Except for 17 cases of withdrawal of lawsuits and 12 cases of transfer of cases due to jurisdictional errors, most of the remaining disputes and fraud cases were based on the trading cat platform.

In addition to fraud problems, customer service is also the hardest hit area for trading cats.

According to complaints from Black Cat users, the delay and disappearance of the customer service made them intolerable. “An arbitration customer service said it was accepted in two days, but actually waited for seven days.” “The account bought 22 hours ago has been waiting to be shipped. The customer service couldn’t contact the customer and didn’t deal with the matter. Clicking on the contact still made an error.” Customer service ignores the evidence provided”, “Never find a human customer service”…

Demystifying game account transaction fraud: pretending to be a customer service to change the tie and pull the black, the game company is lying down 8

Radar Finance noticed that the customer service in the trading cat App is mainly self-service. Even after clicking on the online customer service, the help center can only reply to the corresponding entry based on the keywords entered by the user. However, entering keywords such as “manual” or “manual customer service” does not directly call out the real manual customer service. The system will pop up the order/no order selection box at the first time. No matter how you choose, it will only jump to fixed at the end. Reply.

Demystifying game account transaction fraud: pretending to be a customer service to change the tie and pull the black, the game company is lying down 9

On the official website of TradingMall, “Contact Us” only shows three contact methods: online customer service, business cooperation email, and friendship link QQ. The online customer service is exactly the same as in the App.

Radar Finance found the phone number of Guangzhou Trading Cat Information Technology Co., Ltd. in the Tianyan Check, but there are 39 companies with the same phone number as the company. After trying to make a call, the intelligent voice after the call was introduced to the consultation channel of UC products. After several rounds, it still showed that the extension number was not answered. According to the equity penetration chart, the actual controller of the company is suspected to be He Xiaopeng, the current chairman of Xiaopeng Motors and the co-founder of UC.

Demystifying game account transaction fraud: pretending to be a customer service to change the tie and pull the black, the game company is lying down 10

Lawyer: Defrauding game accounts in the name of “buy” is a typical fraud

Is the game account property? In response, Lawyer Luo Qing told Radar Finance that although the game account is not a traditional tangible property, it will generate transaction demand and market demand due to its rarity and particularity. It is a virtual consumer product and has a certain market value. Accounts are also personal virtual property.

The seller sells the game account, which is equivalent to transferring the rights and interests contained in the account and the right to continue using the account to the buyer, and the buyer should pay the corresponding market consideration for this. However, the “buyer” in the above case defrauded the game account in the name of “buy” for the purpose of illegal possession, and did not pay the corresponding market consideration, which is a typical fraud.

Luo Qing also said that it is legal for gamers to choose to trade on the trading platform or privately. However, for both parties to the transaction, they must first choose a formal trading platform, and secondly, they can keep a good record of communication during the transaction, the text of the transaction process, recordings and other relevant evidence, and you can choose to report it if you accidentally encounter a fraud.

Taking Beijing as an example, the loss of 5,000 yuan of property from fraud can reach the standard for filing a criminal case and may constitute a crime. If it is less than 5,000 yuan, it can be punished in accordance with the “Public Security Administration Punishment Law”, detained for not less than 5 days but not more than 15 days, and may be fined 500-1,000 yuan.

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